Privacy policy
Rosa Canina Chocolate
Berliner Schokoladen Manufaktur 31° GmbH
Privacy Policy
Thank you for your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.
1. Access Data and Hosting
You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically stores a so-called server log file containing, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access.
This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the website and improving our services. This serves to protect our legitimate interests, which prevail within the framework of a balancing of interests, in the proper presentation of our services in accordance with Article 6(1)(f) GDPR.
All access data is deleted no later than seven days after the end of your visit to our website.
1.1 Hosting
The services for hosting and displaying the website are partially provided by our service providers as part of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected through forms provided for this purpose on this website are processed on their servers.
If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.
1.2 Content Delivery Network
To reduce loading times, we use a so-called Content Delivery Network (“CDN”) for some of our services. With this service, content such as large media files is delivered via regionally distributed servers operated by external CDN providers.
As a result, access data is processed on the servers of these service providers. Our service providers act as processors on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.
2. Data Processing for Contract Fulfilment, Contacting Us, and Opening a Customer Account
We collect personal data when you voluntarily provide it to us as part of your order or when contacting us (e.g., via the contact form or email). Mandatory fields are marked as such because we require this information for contract processing or handling your enquiry, and without it you cannot complete your order or submit your enquiry.
The data collected can be seen in the respective input forms. We use the information you provide to process contracts and handle enquiries in accordance with Article 6(1)(b) GDPR.
If you have given your consent pursuant to Article 6(1)(a) GDPR by choosing to open a customer account, we use your data for the purpose of creating and managing your customer account.
Further information about the processing of your data, in particular the transfer of data to our service providers for order processing, payment processing, and shipping, can be found in the following sections of this privacy policy.
After the contract has been fully processed or your customer account has been deleted, your data will be restricted from further processing and deleted after expiry of statutory retention periods under tax and commercial law in accordance with Article 6(1)(c) GDPR, unless you have expressly consented to further use of your data pursuant to Article 6(1)(a) GDPR or we reserve the right to use your data in a manner permitted by law, about which we inform you in this privacy policy.
Deleting your customer account is possible at any time and can be done either by sending a message using the contact details provided in this privacy policy or via a designated function in your customer account.
3. Data Processing for Shipping
To fulfil the contract in accordance with Article 6(1)(b) GDPR, we transfer your data to the shipping service provider responsible for delivery, insofar as this is necessary for delivering the goods you have ordered.
The same applies to the transfer of data to our manufacturers or wholesalers in cases where they handle shipping on our behalf (drop shipping). These parties are considered shipping service providers within the meaning of this privacy policy.
Data Transfer to Shipping Service Providers for Delivery Notifications
If you have given us your explicit consent during or after your order, we will transfer your email address and telephone number to the selected shipping service provider on the basis of this consent pursuant to Article 6(1)(a) GDPR. This enables the shipping provider to contact you before delivery for the purpose of announcing or coordinating the delivery.
You can withdraw your consent at any time by sending a message using the contact details provided in this privacy policy or directly to the shipping service provider using the contact details below.
After withdrawal of consent, we will delete the data provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use your data in another manner permitted by law, as explained in this privacy policy.
DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany
4. Data Processing for Payment Processing
When processing payments in our online shop, we work with the following partners: technical service providers, financial institutions, and payment service providers.
4.1 Data Processing for Transaction Processing
Depending on the payment method selected, we transfer the data required to process the payment transaction to our technical service providers, who process this data on our behalf, or to the commissioned financial institutions or selected payment service providers, insofar as this is necessary to process the payment.
This serves to fulfil the contract in accordance with Article 6(1)(b) GDPR.
In some cases, payment service providers collect the data required for payment processing themselves, for example on their own website or through technical integration during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.
4.2 Data Processing for Fraud Prevention and Optimisation of Payment Processes
Where applicable, we provide our service providers with additional data which, together with the payment information required for processing, they use as our processors for the purposes of fraud prevention and optimisation of our payment processes (e.g., invoicing, handling disputed payments, and supporting accounting).
This serves, pursuant to Article 6(1)(f) GDPR, to protect our legitimate interests, which prevail within the framework of a balancing of interests, in protecting ourselves against fraud and ensuring efficient payment management.
4.3 Identity and Credit Checks When Using Klarna Payment Services
Klarna Pay Now (direct debit), Klarna Pay Later (invoice purchase), Klarna Slice It (instalment payment)
If you choose payment services provided by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden(“Klarna”), we request your consent pursuant to Article 6(1)(a) GDPR to transfer the data required for payment processing and identity and credit checks to Klarna.
In Germany, credit agencies specified in Klarna’s privacy policy may be used for identity and credit checks. Klarna uses the information received regarding the statistical probability of payment default to make a balanced decision on the establishment, execution, or termination of the contractual relationship.
You may withdraw your consent at any time by sending a message using the contact details provided in this privacy policy. This may result in certain payment options no longer being available to you.
You may also withdraw your consent regarding the use of your personal data at any time directly with Klarna.
4.4 Identity and Credit Checks When Using BillPay Payment Services
If you choose payment services provided by BillPay GmbH, Zinnowitzer Str. 1, 10115 Berlin, Germany (“BillPay”), we request your consent pursuant to Article 6(1)(a) GDPR to transfer the data required for payment processing and identity and credit checks to BillPay.
In Germany, credit agencies specified in BillPay’s privacy policy may be used for identity and credit checks. BillPay uses the information received regarding the statistical probability of payment default to make a balanced decision on the establishment, execution, or termination of the contractual relationship.
You may withdraw your consent at any time by sending a message using the contact details provided in this privacy policy. This may result in certain payment options no longer being available to you.
You may also withdraw your consent regarding the use of your personal data at any time directly with BillPay.
4.5 Identity and Credit Checks When Choosing Purchase on Account via PayOne
If you choose the payment method purchase on account via PayOne GmbH, Lyoner Str. 9, 60528 Frankfurt am Main, Germany (“PayOne”), we request your consent pursuant to Article 6(1)(a) GDPR to transfer the data required for payment processing and identity and credit checks to PayOne.
In Germany, credit agencies specified in PayOne’s privacy policy may be used for identity and credit checks. PayOne uses the information received regarding the statistical probability of payment default to make a balanced decision on the establishment, execution, or termination of the contractual relationship.
You may withdraw your consent at any time by sending a message using the contact details provided in this privacy policy. This may result in certain payment options no longer being available to you.
5. Advertising by Email, Post, and Telephone
5.1 Email Newsletter with Registration
If you subscribe to our newsletter, we use the data required for this purpose or data provided separately by you to regularly send you our email newsletter based on your consent pursuant to Article 6(1)(a) GDPR.
You can unsubscribe from the newsletter at any time, either by sending a message using the contact details provided in this privacy policy or by using the unsubscribe link included in the newsletter.
After unsubscribing, we will delete your email address from the mailing list unless you have expressly consented to further use of your data pursuant to Article 6(1)(a) GDPR or we reserve the right to use your data in another manner permitted by law, as explained in this privacy policy.
5.2 Email Newsletter Without Registration and Your Right to Object
If we receive your email address in connection with the sale of goods or services and you have not objected to this use, we reserve the right to regularly send you offers for similar products from our range by email on the basis of Section 7(3) of the German Unfair Competition Act (UWG).
This serves to protect our legitimate interests, which prevail within the framework of a balancing of interests, in communicating promotional information to our customers.
You can object to the use of your email address for this purpose at any time by sending a message using the contact details provided in this privacy policy or via the unsubscribe link included in the promotional email. No costs other than transmission costs according to basic rates will arise from exercising this right.
5.3 Newsletter
You can subscribe to our newsletter on our website via a form or during the checkout process. For this purpose, we use Klaviyo. You can view the privacy policy of the newsletter service provider here: https://www.klaviyo.com/privacy.
You can unsubscribe from this newsletter at any time free of charge by clicking the “Unsubscribe” link in the footer of the newsletter or by sending an email to hallo@chocolate.rosacanina.eu.
To ensure that the email address entered in the form was provided intentionally, we use the so-called double opt-in procedure. This means that after signing up, you will receive a confirmation email in which you must click a link to confirm that you wish to receive the newsletter. Only after this confirmation will you become an actual newsletter subscriber.
Legal basis
The processing of your data is based on your consent (Article 6(1)(a) GDPR). You may withdraw this consent at any time. The lawfulness of the data processing carried out before withdrawal remains unaffected.
Data transfers to the USA are based on the EU Commission’s Standard Contractual Clauses. Further details can be found here: https://www.klaviyo.com/legal/dpa.
Storage period
The data you provide for the purpose of receiving the newsletter will be stored by us and/or the newsletter service provider until you unsubscribe from the newsletter. After unsubscribing, your data will be deleted from the newsletter mailing list.
Any data stored by us for other purposes remains unaffected by this deletion.
After you have been removed from the newsletter mailing list, your email address may be stored by us and/or the newsletter service provider in a suppression list to prevent future mailings. This serves both your interests and our interest in complying with legal requirements for sending newsletters (legitimate interest pursuant to Article 6(1)(f) GDPR).
You may object to this storage if your interests outweigh our legitimate interest.
5.4 Product Recommendations via Email
As a customer of our online shop, we may send you occasional product recommendations by email. These include information and recommendations about products that may be of interest to you based on your previous orders with us.
Pursuant to Section 7(3) of the German Unfair Competition Act (UWG), we are entitled to use the email address provided during a purchase in our shop for direct marketing purposes relating to our own similar products or services.
You can unsubscribe at any time by clicking the “Unsubscribe” link in the footer of an email or by sending an email to hallo@chocolate.rosacanina.eu. No costs other than transmission costs according to basic rates will arise from exercising this right.
5.5 Postal Advertising and Your Right to Object
In addition, we reserve the right to use your first and last name and postal address for our own advertising purposes, for example to send you interesting offers and information about our products by post.
This serves to protect our legitimate interests, which prevail within the framework of a balancing of interests, in communicating promotional information to our customers pursuant to Article 6(1)(f) GDPR.
You may object to the storage and use of your data for these purposes at any time by sending a message using the contact details provided in this privacy policy.
Advertising mailings are carried out by a service provider processing data on our behalf, to whom we transfer your data for this purpose.
6. Cookies and Other Technologies
General Information
To make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages.
Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of your browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain stored on your device and allow us to recognise your browser on your next visit (persistent cookies).
We use technologies that are strictly necessary for the use of certain functions of our website (e.g., the shopping cart function). Through these technologies, your IP address, the time of your visit, device and browser information, and information about your use of our website (e.g., information about the contents of your shopping cart) are collected and processed.
This serves, within the framework of a balancing of interests, to protect our legitimate interests in an optimised presentation of our services pursuant to Article 6(1)(f) GDPR.
In addition, we use technologies to fulfil our legal obligations (e.g., to provide proof of consent to the processing of your personal data) as well as for web analytics and online marketing.
Further information, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.
Cookie settings for your browser can be found under the following links:
Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
If you have consented to the use of technologies pursuant to Article 6(1)(a) GDPR, you may withdraw your consent at any time by sending a message using the contact details provided in this privacy policy.
7. Use of Cookies and Other Technologies for Web Analytics and Advertising Purposes
Where you have given your consent pursuant to Article 6(1)(a) GDPR, we use the following cookies and other technologies from third-party providers on our website.
Once the purpose of the data processing has ceased and we no longer use the respective technology, the data collected in this context will be deleted. You can withdraw your consent at any time with effect for the future.
Further information about your options for withdrawing consent can be found in the section “Cookies and Other Technologies.”
Further information, including the basis of our cooperation with the individual providers, can be found in the descriptions of the respective technologies.
If you have any questions about the providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.
7.1 Use of Google Services
We use the technologies described below provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).
The information automatically collected by Google technologies about your use of our website is generally transmitted to and stored on a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
There is currently no adequacy decision by the European Commission for the USA. Our cooperation is based on the European Commission’s Standard Contractual Clauses.
If your IP address is collected through Google technologies, it will be shortened through activation of IP anonymisation before being stored on Google’s servers. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there.
Unless otherwise stated for the individual technologies, data processing is carried out on the basis of an agreement between joint controllers pursuant to Article 26 GDPR.
Further information about data processing by Google can be found in Google’s privacy policy.
Google Analytics
For website analysis purposes, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, as well as information about your use of our website). This data is used to create pseudonymous usage profiles.
Cookies may be used for this purpose. Your IP address is generally not combined with other Google data.
Data processing is carried out on the basis of a data processing agreement with Google.
For the purpose of optimising the marketing of our website, we have activated the data-sharing settings for “Google products and services.” This allows Google to access the data collected and processed by Google Analytics and subsequently use it to improve Google services.
The sharing of data with Google within these settings is based on an additional agreement between controllers. We have no influence over the subsequent processing of data by Google.
For web analysis purposes, the Google Analytics extension Google Signals enables so-called cross-device tracking.
If your internet-enabled devices are linked to your Google account and you have activated the “personalised advertising” setting in your Google account, Google may generate reports about your usage behaviour (particularly cross-device user numbers), even if you change devices.
We do not process personal data in this context; we only receive statistics generated on the basis of Google Signals.
For web analysis and advertising purposes, the Google Analytics extension enables the DoubleClick cookie, which allows your browser to be recognised when you visit other websites.
Google uses this information to compile reports on website activity and provide additional services related to website usage.
Google AdSense
Our website uses Google AdSense to market advertising space for third-party advertisements.
These advertisements are displayed to you in various places on our website.
Through the so-called DoubleClick cookie, interest-based advertising is enabled by collecting and processing data (IP address, time of visit, device and browser information, as well as information about your use of our website) and automatically assigning a pseudonymous user ID. This allows interests to be determined based on visits to this and other websites.
Google Ads
For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing cookieis set when you visit our website.
This enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information, and information about your use of our website) using a pseudonymous cookie ID and based on the pages you have visited.
Further data processing only takes place if you have activated the “personalised advertising” setting in your Google account.
If you are logged into Google while visiting our website, Google uses your data together with Google Analytics data to create and define target audience lists for cross-device remarketing.
For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behaviour if you reached our website through a Google Ads advertisement.
Cookies may be used for this purpose, and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events defined by us, such as visiting a website or subscribing to a newsletter) may be collected. This data is used to create pseudonymous usage profiles.
Google Maps
To visually display geographical information, Google Maps collects data about your use of the Maps functions, in particular your IP address and location data.
This data is transmitted to Google and subsequently processed by Google.
We have no influence over this subsequent data processing.
Google reCAPTCHA
To protect our web forms against misuse and spam from automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information, and information about your use of our website).
It analyses your use of our website using JavaScript and cookies. In addition, other cookies stored in your browser by Google services are evaluated.
No personal data from the input fields of the respective form is read or stored.
YouTube Video Plugin
To integrate third-party content, the YouTube video plugin is used in enhanced privacy mode.
Data (IP address, time of visit, device and browser information) is collected, transmitted to Google, and subsequently processed by Google only when you play a video.
7.2 Use of Facebook Services
Facebook Analytics
Within Facebook Analytics, statistics about visitor activity on our website are created based on data collected through the Facebook Pixel regarding your use of our website.
Data processing is carried out on the basis of a data processing agreement with Facebook.
The analysis serves to optimise the presentation and marketing of our website.
Facebook Ads
We use Facebook Ads to advertise this website on Facebook and other platforms.
We determine the parameters of the respective advertising campaign. Facebook is responsible for the precise implementation, particularly decisions regarding the placement of advertisements for individual users.
Unless otherwise stated for the individual technologies, data processing is carried out on the basis of an agreement between joint controllers pursuant to Article 26 GDPR.
Joint responsibility is limited to the collection of data and its transmission to Facebook Ireland. Subsequent data processing by Facebook Ireland is not covered by this arrangement.
7.3 Other Providers of Web Analytics and Online Marketing Services
Use of Adobe Fonts for Content Display
To ensure consistent presentation of content on our website, we use the script code Adobe Fonts provided by Adobe Inc., 345 Park Avenue, San Jose, CA 95110-2704, USA (“Adobe”).
Data (IP address, time of visit, device and browser information) is collected, transmitted to Adobe, and subsequently processed by Adobe.
We have no influence over this subsequent data processing.
There is currently no adequacy decision by the European Commission for the USA. Our cooperation is based on the European Commission’s Standard Contractual Clauses.
Data processing is carried out on the basis of an agreement between joint controllers pursuant to Article 26 GDPR.
Use of Vimeo Video Plugin for Integrating Third-Party Content
To integrate third-party content, the video plugin provided by Vimeo LLC, 555 West 18th Street, New York 10011, USA (“Vimeo”) collects data (IP address, time of visit, device and browser information), transmits it to Vimeo, and Vimeo subsequently processes this data.
Data processing is carried out on the basis of an agreement between joint controllers pursuant to Article 26 GDPR.
The Vimeo video plugin automatically includes Google Analytics.
For website analysis purposes, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, as well as information about your use of our website), from which pseudonymous usage profiles are created. Cookies may be used for this purpose.
Google Analytics is provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).
The information automatically collected by Google about your use of our website is generally transmitted to and stored on a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Your IP address is shortened through activation of IP anonymisation before being stored on Google’s servers. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.
We have no influence over and no access to the data processing carried out by Vimeo, including the settings and results of Google Analytics.
There is currently no adequacy decision by the European Commission for the USA. Our cooperation is based on the European Commission’s Standard Contractual Clauses.
8. Social Media
8.1 Social Plugins from Facebook, Twitter, Instagram, and WhatsApp
Our website uses social media buttons from social networks. These are integrated into the website only as HTML links, meaning that no connection to the servers of the respective providers is established when you visit our website.
If you click on one of these buttons, the website of the respective social network will open in a new browser window. There you can, for example, use the Like or Share button.
8.2 Our Online Presence on Facebook, Instagram, and TikTok
If you have given your consent pursuant to Article 6(1)(a) GDPR to the respective social media provider, your data will be automatically collected and stored when you visit our online presences on the social media platforms mentioned above for market research and advertising purposes.
Pseudonymous usage profiles are created from this data. These profiles may be used, for example, to display advertisements within and outside the platforms that are presumed to match your interests.
Cookies are generally used for this purpose.
Detailed information about the processing and use of your data by the respective social media provider, as well as contact options and your rights and settings for protecting your privacy, can be found in the providers’ privacy policies linked below.
If you require further assistance, you can contact us.
Facebook is a service provided by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”).
The information automatically collected by Facebook Ireland about your use of our Facebook online presence is generally transmitted to and stored on a server operated by Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA.
There is currently no adequacy decision by the European Commission for the USA. Our cooperation is based on the European Commission’s Standard Contractual Clauses.
Data processing in connection with visiting a Facebook fan page is carried out on the basis of an agreement between joint controllers pursuant to Article 26 GDPR.
Further information (including information about Insights data) can be found in Facebook’s privacy documentation.
Instagram is a service provided by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”).
The information automatically collected by Facebook Ireland about your use of our Instagram online presence is generally transmitted to and stored on a server operated by Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA.
There is currently no adequacy decision by the European Commission for the USA. Our cooperation is based on the European Commission’s Standard Contractual Clauses.
Data processing in connection with visiting an Instagram fan page is carried out on the basis of an agreement between joint controllers pursuant to Article 26 GDPR.
Further information (including information about Insights data) can be found in Instagram’s privacy documentation.
TikTok
Please carefully consider which personal data you share with us via TikTok (TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland).
We expressly point out that TikTok stores the data of users of its services (e.g., personal information, IP address, etc.) and may also use this data for business purposes.
Further information about TikTok’s data processing can be found in TikTok’s privacy policy:
https://www.tiktok.com/legal/privacy-policy-eea?lang=en
We have no influence over the data collection and further processing carried out by TikTok.
Furthermore, we cannot determine the extent, location, or duration of data storage, the extent to which TikTok fulfils existing deletion obligations, what analyses and links with other data are carried out, or to whom the data is disclosed.
9. Contact Options and Your Rights
As a data subject, you have the following rights:
Right of Access (Article 15 GDPR)
You have the right to request information about your personal data processed by us to the extent specified therein.
Right to Rectification (Article 16 GDPR)
You have the right to request the immediate correction of inaccurate personal data or completion of incomplete personal data stored by us.
Right to Erasure (Article 17 GDPR)
You have the right to request deletion of your personal data stored by us, unless further processing is necessary:
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to exercise the right to freedom of expression and information;
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to fulfil a legal obligation;
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for reasons of public interest; or
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for the establishment, exercise, or defence of legal claims.
Right to Restriction of Processing (Article 18 GDPR)
You have the right to request restriction of processing of your personal data where:
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you dispute the accuracy of the data;
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the processing is unlawful, but you refuse deletion of the data;
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we no longer need the data, but you require it for the establishment, exercise, or defence of legal claims; or
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you have objected to processing pursuant to Article 21 GDPR.
Right to Data Portability (Article 20 GDPR)
You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, or to request transmission of this data to another controller.
Right to Lodge a Complaint (Article 77 GDPR)
You have the right to lodge a complaint with a supervisory authority.
As a rule, you may contact the supervisory authority of your usual place of residence, workplace, or our company headquarters.
For questions regarding the collection, processing, or use of your personal data, for information, correction, restriction, or deletion of data, as well as for withdrawing consent or objecting to a specific use of data, please contact us directly using the contact details provided in our legal notice (Imprint).
Right to Object
Where we process personal data as explained above to protect our legitimate interests, which prevail within the framework of a balancing of interests, you may object to this processing with effect for the future.
If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above.
If processing is carried out for other purposes, you only have a right to object where there are grounds arising from your particular situation.
After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defence of legal claims.
This does not apply where processing is carried out for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.
